Your Privacy Is Our Priority
This policy explains in detail how your personal information is collected, used, and kept safe on the heh55 platform. You are in control of your data.
Introduction & Overview
heh55 is a safe and reliable online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users' personal information. This Privacy Policy ("Policy") sets out how heh55 collects, processes, stores, discloses, and protects your personal information.
When you visit the heh55 website (heh55.lat), create an account, or use our services, you agree to the terms described in this policy. If you do not agree with this policy, please refrain from using our platform.
This policy is written in Bengali and forms a binding part of our legal documents. In the event of any dispute, the Bengali version of this policy shall be considered applicable.
What Information We Collect
Information You Provide Directly
When you create an account or log in to heh55, we collect the information you provide yourself. This includes:
- Full name and date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment details: bKash, Nagad, Rocket number or bank account details
- Identity verification documents (where applicable)
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- Activity logs on the platform
- Cookies and session data
- Referring source
Transaction-Related Information
We securely record information related to your financial transactions:
- Deposit and withdrawal history
- Payment method type and amount
- Bonus usage records
- Gaming history and betting logs
How We Use Your Information
heh55 uses your personal information only for the following legitimate purposes:
Account Management & Service Delivery
We use your information to create, verify, and manage your account; to process your transactions; and to make all the benefits of our services available to you.
Security & Fraud Prevention
We analyse information to ensure the security of our platform, detect and prevent fraudulent activity, and enforce responsible gaming policies.
Age & Identity Verification
In accordance with applicable regulations in Bangladesh and responsible gaming policies, we ensure that every user is at least 21 years of age. The identity document information you provide is used in this verification process.
Customer Support & Communication
Your contact information is used to resolve your queries and issues, send important account-related notifications, and assist you through our 24/7 support service.
Service Improvement
Aggregated data is used for analytical purposes to improve the user experience and make our gaming platform more effective.
Information Sharing with Third Parties
heh55 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete your financial transactions. These organisations follow their own strict privacy policies.
- Technology Partners: Limited and necessary information may be shared with technology service providers required for platform operations, however they are always bound to comply with our privacy standards.
- Legal Obligations: Information may be disclosed as required by law in response to a court order or a lawful request from a government authority, or in connection with the investigation of fraud or criminal activity.
- Business Transfers: In the event of a business merger or acquisition, information may be transferred after users have been notified in advance.
Cookies & Tracking Technologies
The heh55 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain your login session, carry out security checks, and deliver core services. These cookies cannot be disabled.
Analytics Cookies
Analytics cookies are used to understand usage patterns on the platform and to improve the quality of the service. This information is analysed in aggregate and is not used to identify any individual.
Preference Cookies
These cookies are used to remember your language preferences, display settings, and other personalised settings, making your next visit more convenient.
You can manage or delete cookies at any time through your browser settings. Please note that disabling cookies may limit some functionality of the website.
Data Security Measures
heh55 employs industry-standard technical and organisational measures to protect your personal information. Our security practices are as follows:
All data transmissions are secured through SSL/TLS encryption, reducing the risk of data theft to near zero.
Your sensitive information is stored in encrypted databases and only authorised personnel can access it when necessary.
Your password is never stored in plain text. It is stored using a strong cryptographic hashing method.
Our systems are continuously monitored to detect and prevent suspicious activity.
Please note that no data transmission over the internet can be guaranteed to be completely secure. While we provide the highest level of protection, please also stay vigilant about your account security — use a strong password and do not share your login details with anyone.
Data Retention Period
heh55 retains your personal information only for as long as it is needed to fulfil the relevant purpose or as required by legal obligations.
- Account Information: Retained for as long as your account remains active.
- Transaction Records: Financial transaction information may be retained for an extended period as required by law.
- After Account Closure: Even after an account is closed, certain information may be kept for a defined period for fraud prevention and legal compliance purposes.
- Marketing Information: Deleted immediately upon withdrawal of your consent.
Once the retention period expires, your information is securely deleted or anonymised so that no individual can be identified from it.
Your Data Rights
Right to Access
You can request details of the information we hold about you at any time. We will endeavour to respond to your request within a reasonable time.
Right to Rectification
If there is any inaccuracy or error in your information, you can contact our support team to request a correction.
Right to Erasure
Where there is no legal obligation to retain it, you may close your account and request that your personal information be deleted. However, certain records of financial transactions may be required to be kept by law.
Right to Withdraw Consent
If you have given consent for your information to be used for a specific purpose, such as marketing communications, you may withdraw that consent at any time.
Protection of Minors' Information
heh55 strictly refrains from providing services to anyone under the age of 21. Our platform does not collect personal information from any minor, and no minor is permitted to use our services.
An age verification process is conducted at the time of account registration. If we become aware that a minor has mistakenly created an account, we will immediately close that account and delete all associated information.
If parents or guardians believe their child is using our platform, please contact us at [email protected].
Policy Changes & Contact
Policy Changes
heh55 reserves the right to amend and update this privacy policy as needed. For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes have been made will be taken to mean you have accepted the new policy.
The latest version, including the date of change, will always be available on this page. It is recommended that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:
- Email: [email protected]
- Live Chat: 24/7 — support available in Bengali and English
We take every privacy-related request seriously and strive to provide a resolution as quickly as possible.