heh55 Terms & Conditions

1 General Introduction & Definitions

These Terms and Conditions ("Terms") form a legal agreement between the heh55 platform and its users ("Player" or "you"). By visiting the heh55 website, opening an account, or using any of our services, you are considered to have fully agreed to these Terms.

The key definitions used in this document are as follows:

• "Platform" — heh55's website, mobile version, and all related services.
• "Account" — The personal profile registered by a player.
• "Balance" — The total funds held in an account (deposits + bonuses).
• "Bonus" — Additional credits granted to a player by heh55.
• "Wagering Requirement" — The condition requiring a specified amount of bets to be placed before bonus funds can be withdrawn.
• "Taka" or "৳" — Bangladeshi Taka (BDT).

These Terms may be changed at any time. Continued use of the platform after any changes means you have accepted the updated Terms.

2 Account Registration & Eligibility

To open an account and use the gaming services on heh55, the following conditions must be met:

• You must be at least 21 years old.
• You must provide accurate and truthful information during registration.
• Each person may open only one account.
• If multiple members of the same household operate accounts from the same device or network, heh55 may request verification.
• Operating an account on behalf of another person, rather than yourself, is prohibited.

The mobile number or email address provided at registration must be verifiable and active. Use a strong password to protect your account and do not share it with anyone.

3 Account Verification & Security

heh55 may request documents to verify a player's identity at any time. Generally, any one of the following documents is acceptable:

• National Identity Card (NID)
• Passport
• Driving License

The account holder's name must match the payment method. Withdrawals may be held until verification is complete.

Account Security

It is your own responsibility to keep your account login details completely confidential. If you notice any unauthorised access or suspicious activity, contact the support team immediately. heh55 will not be liable for any loss resulting from disclosure of your password or account details to a third party.

4 Deposits & Withdrawals

Deposits

Funds can be deposited on the heh55 platform using the following methods:

• Minimum deposit amount: ৳300 (for all methods).
• Deposits are generally credited instantly or within a few minutes.
• Payment must be made in the account holder's own name — deposits from third parties are not accepted.

Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawal processing is generally completed within 10–45 minutes.
• Verification must be completed before a withdrawal can be made.
• The applicable wagering requirement must be met before bonus balance can be withdrawn.
• heh55 may request further information or temporarily hold a withdrawal in cases of suspicious transactions.

5 Bonuses & Promotions

Welcome Bonus

New members at heh55 have the opportunity to receive a 100% bonus on their first deposit, up to ৳8,000. For example:

Wagering Requirement

The welcome bonus has a wagering requirement of 15x, applied only on the bonus amount (not on deposit + bonus combined). Example:

• The wagering requirement must be completed within a specified time limit after claiming the bonus.
• Bonus balance cannot be withdrawn before the wagering requirement is fully met.
• Each bonus promotion may have its own separate terms, which will be clearly stated on the promotions page.
• In cases of bonus abuse or claiming bonuses from multiple accounts, heh55 may cancel the bonus and forfeit any winnings.
• heh55 reserves the right to change, suspend, or cancel any bonus or promotion at any time.

6 Gaming Rules

All games available on heh55 (slots, fishing, live casino, cricket betting, etc.) are operated fairly and impartially.

General Gaming Policy

• Each game has its own rules, which it is advisable to read before starting the game.
• If a game is left incomplete due to a technical fault or disconnection, heh55 may consider that game void or return the staked amount to the account.
• The terms of game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) also apply.
• For sports betting, results will be verified from official sources.

Fair Play Policy

heh55 ensures a fair play environment. Using any automated software, bots, or unethical methods to play games is strictly prohibited. If such activity is detected, the account may be permanently closed.

7 VIP Program

heh55's VIP Program has a total of five tiers, where regular players receive weekly cashback benefits:

• Bronze — Up to 0.2% weekly cashback
• Silver — Up to 0.5% weekly cashback
• Gold — Up to 0.7% weekly cashback
• Platinum — Up to 1.0% weekly cashback
• Diamond — Up to 1.2% weekly cashback

Through regular gaming activity, a player can gradually move up to higher tiers. VIP cashback is calculated once per week.

8 Prohibited Activities & Fraud

The following activities are strictly prohibited on the heh55 platform:

• Creating multiple accounts to take advantage of bonuses.
• Attempting to hack or manipulate gaming software.
• Playing games in pre-planned collusion with other players.
• Using automated bots or scripts.
• Money laundering or transferring illegal funds.
• Harassing or behaving inappropriately towards other players.
• Intentionally exploiting vulnerabilities in the platform.

9 Responsible Gaming

heh55 places the highest importance on responsible gaming. Our platform is intended for entertainment purposes only. Only individuals aged 21 or over may use this platform.

We provide players with the following tools:

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Gaming Break: You can request that your account be temporarily suspended for a specified period.
• Self-Exclusion: A self-exclusion process is available for a long-term break.

If you feel you have a problem with gaming addiction, please contact our support team. For more information, see our Responsible Gaming page.

10 Account Suspension & Closure

Suspension or Closure by heh55

heh55 may temporarily suspend or permanently close any account in the following circumstances:

• Violation of these Terms.
• Inconsistency of information during verification or failure to provide documents.
• Suspicious or unusual transactions.
• Extended inactivity (generally more than six months).
• A self-exclusion request by the player.

Closed by the Player

You can also request to close your account at any time through the support team. If there is a valid balance before the account is closed, you will be given the opportunity to withdraw it; however, if the account is closed due to a violation of the terms and conditions, the balance may be forfeited.

11 Dispute Resolution

If you have any complaints or disputes, please contact our support team first. We take every complaint seriously and are committed to reaching a fair resolution.

Dispute resolution process:

1. Submit your complaint via live chat or email.
2. Attach detailed information and evidence of the complaint (screenshots, transaction ID).
3. The heh55 team will complete an investigation and notify you.
4. If the matter is not resolved, there is an option to discuss it through a neutral third party.

In the case of disputes arising from a fault in the game provider's software, the provider's logs and records will be considered the final evidence.

12 Privacy & Data Protection

heh55 gives the highest priority to protecting your personal information. Our platform uses SSL encryption technology, which keeps all your personal and financial information secure.

We collect your information:

• For account registration and verification.
• For transaction processing.
• For providing customer service.
• For fraud prevention and ensuring security.

Your information is not sold to third parties. Your information is not shared with any external organization except as required by legal obligation. To learn more, please read our Privacy Policy page.

13 Limitation of Liability

heh55 is an entertainment platform. There is a possibility of financial loss in gaming and the player participates entirely at their own responsibility.

heh55 will not be held liable in the following cases:

• Issues caused by loss of internet connection.
• Hacking or cyberattacks by third parties.
• Issues caused by a fault on the player's own device.
• Losses resulting from sharing account login information with others.
• Any legal consequences resulting from using the platform without complying with applicable local laws.

14 Changes & Updates

heh55 reserves the right to change these terms and conditions at any time. In the case of significant changes, players will be notified via email or platform notification.

Continuing to use the platform after changes have been made will be considered as your acceptance of the updated terms and conditions. It is your responsibility to visit this page regularly and stay informed about the latest terms and conditions.

15 Contact

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: 24/7 — Support is available in Bengali and English.
• Email: [email protected]

Our support team is always ready to serve you.